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Q: Where is the Service Center of HATASU ebile?

A: At the moment, HATASU ebike does not have a service center but we have technicians deployed nationwide which can be requested if you ​want to have your unit checked. Reach out to our Customer Care Hotlines to request a visit.

Q: Is it okay to use our ebike on National Roads?

A: NO. The Land Transportation Office (LTO) released a list of National Roads and Major Highways that ebikes are not allowed to ​passthrough. We highly encourage ebike users to strictly adhere to these protocols for safe riding. Different Local Government Units (LGUs) ​also have their own rules and regulations, we suggest that you check on this with your respective LGUs before considering getting your own ​ebike.

Q: Do I need License and an Official Receipt (OR) or Certificate of Registration (CR) to drive an ebike?

A: NO. The Land Transportation Office (LTO) only requires license and OR/CR for ebikes running a speed of 50kph and above. The current ​line-up of HATASU ebikes only range 25-35kph.

Q: How much is the charging cost of a HATASU ebike?

A: You can charge our ebikes for as low as P20 per full charge. To understand how this came to be, you may refer to the computations below:

Example: You own a HATASU HERO which is powered by a 48V 32A Lead-Acid Battery. To find out how it costs per full charge, all you have to ​do is multiply 48 volts with 32 amphere and then divide it with 100 kilowatt per hour (standard rate for ebikes). You’ll get 15.36, this the cost per ​single full charge of your ebike.

48 x 32 = 1,536

1,536 ÷ 100 = P15.36 Cost Per Single Full Charge

Q: Do you have warranty?

A: YES. Each ebike parts have a corresponding warranty duration in which it is valid. You can find the warranty period information at the ebike ​manual given upon purchase of a unit.

Q: Is it safe to use an ebike? Because I saw in the news before that a family died because the ebike caught fire while it was charging?

A: YES. Proper ebike maintenance and charging guidelines must be followed in order to maintain the health of your ebike. HATASU ebikes also ​use Lead-Acid battery which does not catch fire or explode. The worst case that can happen to the battery is that it will bloat if improperly ​charged.

Q: Is using an ebike more economical? is the electricity consumption high?

A: YES. It is more economical compared to other vehicles that need fuel especially since price of fuel continues to rise. So if you are looking for ​an alternative mode of transportation that can help you cut cost yet still address your daily travel needs, HATASU ebike is for you!

Q: Is it okay to use battery and charger from another brand?

A: NO. It is not advisable to a charger and battery that is not from HATASU because it might not be compatible. If your charger is damaged or ​lost, you can order from the store you bought the ebike or contact our Customer Care Hotlines.

Q: What should I do if my tires getting flat?

A: Refill the sealant. Tire sealant is a special fluid that fills gaps and holes between the tire and rim. If you don't know how to do this, you can ​go to the store you bought the unit and our Store Coordinators will assist you with the next steps or you can contact our Customer Care ​Hotlines.

Q: What should I do if the metal parts are getting rusty?

A: You can use any WD40 Lubricant and apply it to the ebike parts that are rusted.

Q: Is it okay to exceed with the given weight limit?

A: We do not advise exceeding the weight limit of the ebike because it can affect the performance of its Battery, Controller and Motor.

Q: Is it okay if I put after market horn or lights to our ebike?

A: NO. We do not encourage any drastic modification on the ebike because it may be incompatible with its controller which can affect the ​ebike parts and may void its warranty.

Q: What should I do if there’s a problem with the Controller or Motor?

A: You can go to the store where you bought the unit and our Store Coordinators will assist you with the next steps or you can reach out to ​our Customer Care Hotlines to schedule a technician visit. They will check the ebike and recommend the best solution.

Q: Is it okay to use chemicals or conditioner to clean the ebike like the one used to clean a Bike, Motorcycle or Car?

A: You can, but we advise you to use a VS1 Protector and/or something similar. This will protect the Fairings from dust, mud, and it can polish ​some parts of the ebike such as the Tires, Fairings and others.

Q: How long do I need to charge the battery? Is it okay to over charge?

A: We do not advise over-charging the ebike as it will affect the lifespan of the battery. We suggest that you use a time socket or set an ​alarm to avoid such situations.

Q: How do i know if the battery is already full charge?

A: The Charger Indicator in the charger will turn green when it is fully charged. But if it doesn't turn green even though it has been charged for ​6 to 8 hours, you can also look at the Panel/Digital Display of the unit and see if it is fully charged. Another way to check is to squeeze the ​Throttle, if the indicator shows it is reduced it is not yet fully charged but when it does not get reduced, then it’s fully charged.

Q: Is it okay if I take it to another techncian when some parts are broken?

A: Whenever possible if you encounter a problem with the unit, kindly directly contact our Customer Care Hotlines in order to ensure that the ​ebike is properly assessed. If the ebike is touched by another technician, it may void its warranty.